Support
We're here to help. Find answers to common questions below, or reach out to our support team directly.
Contact Support
The fastest way to reach us is by email. We typically respond within 24 hours, Monday through Friday.
support@lovinia.appFrequently Asked Questions
How does Lovinia work?▾
Lovinia matches you with compatible singles for dinner at curated restaurants every Friday and Saturday night. Choose a night, get paired with 3-5 others, and meet at the restaurant. After dinner, vote on who you'd like to see again. Mutual matches unlock private chat.
How much does Lovinia cost?▾
Lovinia is $29/month. Your subscription covers unlimited dinner bookings, matching, and chat. You pay for your own meal at the restaurant — no hidden fees.
Can I cancel a dinner booking?▾
Yes. You can cancel free of charge up to 48 hours before the dinner. Cancellations within 48 hours incur a $100 late-cancellation fee. No-shows are also charged $100.
How do I cancel my subscription?▾
Open the app, go to Profile → Payment & Subscription → Cancel Subscription. Your access continues until the end of your current billing period. We don't offer refunds for partial periods.
What if I have a problem at a dinner?▾
Your safety matters most. If anything makes you uncomfortable, you can leave at any time. Report the user from the app afterward and we'll investigate. For emergencies, contact local authorities immediately.
How do I report a user?▾
From their profile or your chat with them, tap the menu icon and select 'Report'. Choose a reason, add details, and submit. All reports are reviewed within 24 hours and kept confidential.
How do I delete my account?▾
Go to Profile → Delete Account. This removes all your personal data within 30 days. Past payment transactions are retained for legal/tax purposes. This action is permanent.
Can I download my data?▾
Yes. Go to Profile → Privacy & Data → Download My Data. We'll email you a JSON file containing all your account data within 24 hours, per GDPR requirements.
What cities is Lovinia available in?▾
We're starting in select cities and expanding fast. Open the app to see if Lovinia is available where you live. If we're not in your city yet, sign up to get notified when we launch.
How are matches decided?▾
During dinner, get to know your tablemates. Afterward, the app shows you everyone you dined with. Tap the heart on anyone you'd like to see again. If they tap your card too, it's a match and chat opens.
What happens if a restaurant cancels?▾
If a restaurant cancels at the last minute, we'll find an alternative or refund the dinner. We'll notify you via push notification and email as soon as possible.
Is my data secure?▾
Yes. All data is encrypted in transit (TLS) and at rest. Payment information is handled by Stripe (we never see your card number). ID verification photos are stored securely and only used to confirm age.
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